Orders placed before 2PM PST (Mon-Fri) will ship the same day*. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 7 days a week, excluding holidays.
*Orders with invalid addresses or issues capturing the payment with require additional processing time. Made-to-order items require an additional 10 business day crafting period before shipping.
On rare occasions, packages can be returned by the postal carrier for any of the following reasons below.
· Denied Due to Customs Charges
· Incomplete/Insufficient Address
· Damaged Shipping Label During Transit
· Damaged Package During Transit
· Undeliverable as Addressed
· Prohibited Import / Denied Entry by Customs
· Addressee Moved
WHAT WE CAN DO
· Issue a Reshipment to the exact same shipping address
· Issue Refund back to the original form of payment
· Issue Store Credit
· You may then place a new order with any changes to your cart or shipping address updates needed.
If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further assistance. Additionally, you may click the “Submit a Ticket” button below and provide us with your order number to resolve the situation :)
*Shipping Costs are Non-Refundable*
**Refunds back to the original form of payment have an additional $5 restocking fee**
Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the status of your package.
· Look for a notice of attempted delivery
· Look around the delivery location for your package
· See if someone else accepted the delivery (friend, family member, roommate, neighbor, office manager, etc.)
· Contact your local post office to see if they still have your package
· Wait 1-2 days to see if your package gets delivered later by the mail carrier.
After you've taken the precautions listed above and are still unable to locate your package, please click the “Submit a Ticket” button below and provide us with your order number so that we may resolve the situation :)
The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.
**Upon checkout, an acknowledgment is made, above the shipping method options, indicating the customer is responsible for any import or tax duties**
If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance :)